Returns & Refunds

Last updated: [2026]

This page explains when you can return something and what happens next. Please read the first section before you order — supplements are food, so what we can take back is limited.

What we can and can't take back

Every PAUSE+ pot arrives with a tamper-evident safety seal.

  • Seal unbroken — we can accept it back within the cancellation period below.
  • Seal broken — we can't accept it back, and we can't refund it. Once a food product has been opened we have no way of knowing how it's been stored, and we're not permitted to resell it.

This is a hygiene rule that applies to sealed food and supplement products, and it's why we'd always suggest starting with a single pot rather than a bundle if you're not sure.

Changing your mind

You have 14 days from the day your order arrives to tell us you want to cancel. After you've told us, you have a further 14 days to get the items back to us.

To cancel, email pauseperimenopause@gmail.com with your order number. You don't need to give a reason. There's a form at the bottom of this page if you'd rather use one, but an email is fine.

The details

  • You pay the return postage. We'd recommend a tracked service — the parcel is your responsibility until it reaches us.
  • We refund the price of the items, plus our standard delivery charge. If you paid extra for a faster delivery option, we refund the standard rate rather than the premium.
  • We refund within 14 days of receiving the items back, or of you sending us proof of postage — whichever is sooner. Refunds go to the payment method you used.
  • We may reduce your refund if items come back in a condition beyond what's needed to check them — for example if the outer carton has been thrown away or the pot is damaged.
  • Bundles and sets come back whole. If any pot in a bundle has been opened, we can only refund the sealed pots at their individual price, not the bundle price.

If something's wrong with your order

This is different, and your rights here are wider — nothing on this page limits them.

If your order arrives damaged, faulty, or isn't what you ordered, email pauseperimenopause@gmail.com.

  • For the first 30 days after delivery you can have a full refund in money. You don't have to accept a replacement or a credit note.
  • After 30 days you're entitled to a replacement, and to a refund if that doesn't put it right.
  • We pay the return postage on anything faulty or wrongly sent.
  • A photo helps us deal with it faster, but you don't have to send one to get your money back.

These rights come from the Consumer Rights Act 2015 and they last well beyond 30 days.

Cancelling before it ships

Spotted a mistake straight after ordering? Email us as soon as you can. If we haven't packed it yet we'll cancel and refund in full. Once it's left us, use the 14-day process above.

Subscriptions

  • Pause, skip, change or cancel any time from your account.
  • Changes need to be made at least 24 hours before your next billing date, so we can stop the order before it's picked.
  • If a payment has gone through but the order hasn't shipped, email us and we'll cancel and refund it.
  • Once a subscription order has shipped, it's treated like any other order — the 14-day cancellation right and the sealed-pot rule both apply.

Returns address

PAUSE+ Returns
Albyn Works
Neepsend
Sheffield
S3 8BZ

Please write your order number on the parcel or pop a note inside — without it we can't match the return to your order.

Complaints

Email pauseperimenopause@gmail.com and we'll reply within 2 working days. We'd much rather hear from you directly than leave you stuck with something you're unhappy with.

If we can't sort it out between us, you can ask us about alternative dispute resolution, and you're free to take the matter further.

Model cancellation form

You don't have to use this — an email works just as well.

To PAUSE+ Perimenopause, Albyn Works, Neepsend, Sheffield S3 8BZ — pauseperimenopause@gmail.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*] / received on [*],

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate

PAUSE+ Perimenopause is a trading name of [COMPANY NAME] LTD, registered in England & Wales, company number [00000000]. Registered office: Albyn Works, Neepsend, Sheffield S3 8BZ. Contact: pauseperimenopause@gmail.com, Monday to Friday, 9am–5pm.