Terms of service

Terms of Service

Welcome to Pause Perimenopause (pauseperimenopause.com). Throughout the site, the terms “we”, “us”, and “our” refer to Pause Perimenopause. By visiting our site, purchasing our products, or engaging with our service, you agree to be bound by the following Terms of Service ("Terms").

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

1. General Conditions & Eligibility

  • By agreeing to these Terms, you represent that you are at least 18 years of age or the age of majority in your jurisdiction.

  • Our products are intended solely for personal, non-commercial use. You may not resell our products unless explicitly authorized through our official Ambassador or Reseller Program.

  • We reserve the right to refuse service to anyone for any reason at any time.

2. Medical & Health Disclaimer (Important)

Our products and the statements made on this website have not been evaluated by medical regulatory authorities as pharmaceutical drugs. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

  • Not Medical Advice: Content on this website, including product descriptions, text, graphics, social media posts, and reviews, is provided for informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

  • Consult Your Doctor: Always consult with a qualified healthcare professional before starting any new supplement regimen, especially if you are taking prescription medications, under medical supervision, pregnant, nursing, or have a pre-existing medical condition.

  • Individual Results: Individual results from our supplements may vary. Factors such as diet, lifestyle, age, genetic background, and consistency of use impact individual outcomes.

3. Product Information & Pricing

  • Pricing: Prices for our products are subject to change without notice. All prices displayed are in GBP (£) unless otherwise stated.

  • Modifications: We reserve the right at any time to modify or discontinue any product or service without prior notice.

  • Accuracy: We make every effort to display product colors, packaging, and descriptions as accurately as possible. However, actual packaging colors may vary slightly depending on your device screen settings.

4. Orders & Billing

  • Right to Refuse Orders: We reserve the right to refuse or limit any order you place with us. This includes orders placed by or under the same customer account, credit card, or shipping address.

  • Account Information: You agree to provide current, complete, and accurate purchase and account information for all orders made at our store.

5. Shipping & Returns

  • Shipping: Orders are shipped according to our shipping rates and timelines outlined at checkout. Free shipping applies automatically to qualifying orders over £30.00.

  • Refund Policy: Due to hygiene, safety, and health protection regulations for ingestible supplements, all sales are final. We do not accept returns or offer refunds for change of mind. Please refer to our Refund Policy for full details on damaged or defective items.

6. Subscriptions & Recurring Charges

  • Automatic Renewal: By choosing a subscription option, you authorize us to bill your provided payment method on a recurring monthly basis at the subscription rate selected.

  • Cancellation: You may pause, adjust, or cancel your subscription at any time by logging into your customer portal. Cancellations must be made at least 24 hours prior to your scheduled billing date to avoid being charged for the upcoming shipment.

  • Non-refundable Charges: Subscription orders that have already been processed or dispatched prior to cancellation cannot be refunded.

7. Intellectual Property & User Content

  • Brand Ownership: All content on this website—including brand names, logos, product designs, graphics, images, video content, and text—is the exclusive intellectual property of Pause Perimenopause.

  • User Reviews & Submissions: If you submit reviews, testimonials, photos, or comments to us (via website, email, or social media tags), you grant us a non-exclusive, royalty-free right to edit, publish, and use that content across our marketing channels.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Pause Perimenopause, its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our products or website.

9. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales (United Kingdom).

10. Contact Information

Questions about these Terms of Service should be sent to us at:

  • Website: pauseperimenopause.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM BST